Customer Service

Customer Service

Shipping Rules and Restrictions

  • Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
  • The shipping cost displayed for an individual product reflects what you can expect to pay if the product ships alone. Your actual shipping and handling cost will automatically compute on the Shipping Options page of checkout.
  • You will not be billed for products purchased with a credit card until the products have shipped. You may be billed for products purchased with a debit or bank card immediately upon order confirmation.
  • Please call a Senior Customer Care Specialist at 1-800-299-TUMI(8864) if you have any questions.