Repair Information

Tumi is made from the finest materials available under our exacting standards. But, like any other product, it is not indestructible, and eventually may need to be repaired or refurbished. In that event, you will find that we apply the same standard of excellence to our customer service as we do to our products.

Repair Request Form

You can have your Tumi product repaired or obtain a replacement for lost or broken parts by these following methods.

  1. 1. You can take your bag to a local authorized Tumi dealer, and ask the dealer to make all necessary arrangements with us. Please be advised that some dealers will require a Shipping and Handling fee for this service.
  2. 2. You can call us directly at 800.781.8864. A consumer service representative will ask you a few questions about your bag to determine the type of part or repair work needed to make it functional again. We will then issue you a repair number and give you the location of the appropriate Authorized Tumi repair Center.

      Service Center Numbers

    • USA/Canada 800.781.8864

      International Service Center Numbers

    • Australia +1.800.048.377 or tumi@btr.com.au
    • China +86.800.810.8390 or tumicnhotline@imaginex.com.cn
    • Europe +49.(0)2394.9198.0 or kundenservice@tumi.de
    • Hong Kong tumihkhotline@imaginex.com.hk
    • India +91.114.058.2318 or tumi.india@genesisluxury.com
    • Indonesia +62.21.574.5808
    • Japan +81.3.6434.9865
    • Korea +82.2.546.8864
    • Malaysia +603.21628787
    • Middle East +971.4.804.5526
    • Russia +7.495.787.91.06 ext. 151
    • Singapore +65.6723.8090 or tumi.taka@valiramgroup.com
    • South Africa +27.11.555.2353
    • Taiwan +886.2.3765.1068
    • Thailand +66.0.2712.2345
    • United Kingdom +44.(0)20.8731.3500
    • 3. You can place your service order via e-mail by using the form below. Please note: All information provided to Tumi will be kept safe and confidential. Once your service is received, we will send you an e-mail response with the necessary information to process your repair including repair number and the address of the appropriate repair facility.

Repair Request Form

  • Tumi Tracer
  • Tumi Tracer