Tracking your Order
When can you track your order?
At our warehouse, tracking numbers are assigned, when applicable, to packages immediately and generally appear on our website along with your order information. However, it may take up to 48 hours before the package is checked into the carrier's tracking system. Even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours.
Finding Your Order Status
The status of your order is easy to find.
- Check your e-mail. You are required to enter an e-mail address during Checkout, so that you may receive e-mails regarding the status of your order.
- Visit the website. You may sign in at www.tumi.com for your Order History at any time. Information about your open orders, tracking, and past orders is available.
- Contact us. If you still have questions about your order, please contact us via e-mail.
How is order status different from tracking information?
The status of your order is supplied by www.tumi.com. It represents the progress of your order between the time it is placed and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by UPS, who will provide tracking information until your order is delivered*. The tracking information is accessible from your Order History on our website when it becomes available.
*Tracking information may not be available for up to 48 hours after a product is shipped from our warehouse.