Customer Service

Customer Service

Everyday Free Returns

If you would like to return an item that you purchased on www.tumi.com, please follow the instructions outlined below. Instructions are also outlined on the Return Slip that was enclosed with your purchase(s).

  1. Pack the product(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be unused to ensure credit.
  2. Enclose the Return Slip, listing the purchase(s) you are returning and why.
  3. Secure the prepaid shipping label from the Return Slip securely to the carton. Take care to make sure that you can clearly read the address to which it will ship. If you cannot find the Return Slip, please call our Customer Service Department at 1-800-299-TUMI (8864) or contact us by email.
  4. Before sending the return shipment, please remove all extra labels from the outside of the package.
  5. Present the package to any UPS driver, take the package to any UPS customer counter, or drop the package at any authorized UPS shipping outlet.
  6. Keep the UPS Return Tracking Number for your return in order to monitor delivery status.

If you would like more information on our Return Policy, please click here.