Customer Service
Customer Service
Shipping Methods and Costs
Depending on the product(s) you purchase on www.tumi.com and the location to which the products will be delivered, different shipping methods are available. At checkout, you will be prompted to choose a shipping method for your product(s). Shipping costs are based on the shipping method of choice and the value of the total order. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Generally, you will have the option to upgrade your shipping method for faster delivery (such as Second Day or Overnight service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.
| Order Total | Standard Ground |
|---|---|
| $0 - $150 | $5 |
| $150.01 and up | $15 |
| Order Total | Second Day | Overnight |
|---|---|---|
| $0 - $100 | $15 | $25 |
| $100.01 - $200 | $17 | $27 |
| $200.01 - $400 | $21 | $31 |
| $400.01 - $600 | $25 | $35 |
| $600.01 - $800 | $29 | $39 |
| $800.01 - $1000 | $35 | $45 |
| $1000.01 - $1500 | $40 | $50 |
| $1500.01 and up | $50 | $60 |
48 Contiguous United States
Standard Ground, (5-7 business days)
Most products may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 5-7 full business days. Business days are Monday-Friday, excluding federal holidays.
Second Day, (2-4 business days)
Most products may be shipped to the 48 contiguous United States via Second Day service. You can expect your order to arrive within 2-4 full business days. Business days are Monday-Friday, excluding federal holidays.
Overnight, (1-2 business days)
Most products may be shipped to the 48 contiguous United States via Overnight service. You can expect your order to arrive within 1-2 full business days. Business days are Monday-Friday, excluding federal holidays.
Alaska or Hawaii
Second Day, (2-4 business days)
Most products may be shipped to Alaska or Hawaii via Second Day service. You can expect your order to arrive within 2-4 full business days. Business days are Monday-Friday, excluding federal holidays.
International
Click here for information on international shipping.