Customer Service

Customer Service

E-mails About Your Order

After you place your order, you will receive e-mail updates about your order status. Keep these e-mails accessible for your records. Below are examples of e-mails you might receive:

  • Order Confirmation. This e-mail confirms that we have received your order. The order number will be included.
  • Backorder/Advance Sales Notice. This e-mail informs you that a product from your order is not available for immediate shipment and will ship when it becomes available. You will not be billed for products purchased with a credit card until the products have shipped. You may be billed for products purchased with a debit or bank card immediately upon order confirmation. When the product is available to ship, you will receive another e-mail with the order number.
  • Shipment Confirmation. This e-mail confirms that some or all of your order has shipped. You may receive multiple Shipment Confirmation e-mails if products are shipped separately. The arrival time of your products depends on the designated shipping method and your shipping location.
  • Important notice about your order. This email offers important information about your order, such as: difficulty in processing your order, inability to ship to the address provided, existence of a duplicate order, and cancellation of order. If you receive one of these emails, please call a Customer Care Representative immediately at 1-800-299-TUMI(8864) so the problem can be addressed.