Customer Service

Customer Service

Gift Cards

Tumi US Gift Cards can be ordered online for use in Tumi US retail stores and online at www.tumi.com.They may be sent to any individual with a valid shipping address in the United States. The recipient can use the Gift Card number and personal identification number (PIN, found on the back of the card under a scratch-off box) upon receipt to shop both online and at retail stores.

Buying a Gift Card

To make your purchase, simply:

  • Go to our Gift Ideas page.
  • Click "Shop Gift Cards."
  • Fill out the order form and make your purchase.

After you purchase a Gift Card:

  • Depending on the shipping method you choose, the actual Gift Card will be delivered in 1-10 business days.
  • A confirmation e-mail will be sent to you.

Redeeming a Gift Card Online

  • Shop www.tumi.com and select products you wish to purchase.
  • When you're ready to checkout, click "Shopping Cart."
  • Proceed through the checkout.
  • Enter your Gift Card number and unique PIN (codes are case sensitive) on the Payment page and click "Apply."
  • If you already have a Gift Card that does not have a PIN, it cannot be redeemed online and can only be redeemed at a Tumi US retail store.
  • When making a purchase online at www.tumi.com, you may redeem up to 5 gift cards per order.
  • Please make sure you hold onto all Gift Cards used in this purchase until your order arrives. If your order cannot be fulfilled or you return any items, it may be necessary to grant credit back to one of these cards.

Redeeming a Gift Card at a Retail Store

Tumi Gift Cards can be redeemed at Tumi retail stores only. They cannot be redeemed at other stores that sell Tumi products (e.g. Bloomingdales).

At the register, present the Gift Card as you would any other form of payment. The amount you spend will be deducted from your Gift Card balance.

Gift Card Balance

Checking the balance of your Gift Card is easy. You can check the balance remaining on your Gift Card at www.tumi.com, any Tumi US retail store or by calling a Customer Service Representative at 1-800-299-TUMI(8864). When you call, be sure to have your Gift Card number and PIN in front of you.

Click here to check your Gift Card balance online.

Rules and Regulations for Gift Cards:

  • Gift Cards must be redeemed through www.tumi.com or at Tumi US retail stores.
  • You cannot purchase a Gift Card with another Gift Card.
  • If the amount of your Gift Card does not cover the total purchase amount, you will need to pay for the remainder of the purchase with a valid form of payment.
  • If the amount of your Gift Card is for more than the total order amount, the balance amount will be stored on your Gift Card account for future use.
  • Please make sure you hold onto all Gift Cards used in this purchase until your order arrives. If your order cannot be fulfilled or you return any items, it may be necessary to grant credit back to one of these cards.
  • Gift Cards are non-transferable, non-refundable and are not redeemable for cash except as required by law.
  • We cannot replace lost or stolen Gift Cards.
  • We do not charge sales tax on the purchase of Gift Cards; however, products paid for with Gift Cards will be charged applicable sales tax.
  • Gift Cards do not expire except where required by law.
  • If you have any additional questions, please contact our Customer Service Department.

Add Gift Message with Gift Card

  • For any special occasion, personalized gift messaging is free with any purchase.