Repair Information

Tumi is made from the finest materials available under our exacting standards. But, like any other product, it is not indestructible, and eventually may need to be repaired or refurbished. In that event, you will find that we apply the same standard of excellence to our customer service as we do to our products.

Tumi's Limited Warranty

You can have your Tumi products repaired or obtain a replacement for lost or broken parts by the following methods:

1. You can take your bag to a local authorized Tumi Dealer, and ask the dealer to make all necessary arrangements with us. Please be advised that some dealers will require a Shipping and Handling fee for this service.

2. You can call us directly at 800.781.8864. A consumer service representative will ask you a few questions about your bag to determine the type of parts or repair work needed to make it fully functional again. We will then issue you a repair number, and give you the location of the appropriate Authorized Tumi Repair Center.

   Service Center Numbers

   ---

   USA/Canada
   800.781.8864
    

   International Service Center Numbers

   ---

   Australia
   +61.2.9222.9811
   
   
   China
   +86.4008.882.883
   
   
   Europe
   +49.(0)2394.9198.0
   
   
   Hong Kong
   +852.2882.8287
   
   
   Indonesia
   +62.21.574.5808
   
   
   Japan
   +81.3.3586.6520
   
   
   Korea
   +82.2.546.8864
   
   
   Malaysia
   +603.2144.8882
   
   
   Middle East
   +971.4.804.5557
   
   
   Russia
   +7 (495) 787.91.06
   
   
   Singapore
   +65.6513.3589
   
   
   South Africa
   +27.11.783.4636
   
   
   Taiwan
   +886.2.2707.8523
   
   
   Thailand
   +66.2.656.1221
   
   
   United Kingdom
   +44 .(0)20.8731.3500
   
   
3. You can place your service order via e-mail by using the form below. Please note: All information provided to Tumi will be kept private and confidential. Once your service order is received, we will send you an e-mail response with the necessary information to process your repair including a repair number and the address of the appropriate repair facility.